FireWAITER
Streamline your restaurant service with FireWAITER. Take orders directly at the table and send them instantly to the POS system. Serve guests faster, simplify your workflow, and reduce errors from manual order entry.
Simplify ordering. Speed up payments. Take control of inventory.
Tableside Orders Sent Directly to the Main POS
Print Receipts and Accept Card Payments Right at the Table
Real-Time Insights Across Your Restaurant
Easy Ordering from Anywhere in the Restaurant
The Current Menu Selection Is Always at the Waiter's Fingertips
Significantly Faster Service for Every Guest
Key Benefits of FireWAITER
Speed & Efficiency
- Speeds up service
- Sends orders instantly
- Reduces order-entry errors
Easy to Use
- Intuitive controls
- Fast and easy deployment
- Works on mobile devices, too
Reliability & Control
- Seamless synchronization with the POS system
- Instant order overview
- Real-time data across the entire restaurant
Modern Payments
- Cashless payments right at the table
- Integrated receipt printer
- Fast and easy billing
Key benefits of our CRM & ERP
Food business
Delivery-based sales and online ordering have become increasingly important. Our cash registers can be equipped with a Delivery module, though it may not be the right fit for everyone. By implementing an e-commerce solution, you gain a fully functional online store where you can easily manage your entire product range and leverage all the benefits a digital storefront provides.
Retail stores
In today’s competitive retail environment, a strong online presence is essential for growth and long-term success. An e-shop enables retailers to reach beyond the limits of their physical stores, offering convenience, round-the-clock shopping, and access to a broader audience. With a digital storefront, you can streamline inventory management, gain insights into customer preferences, and deliver personalized shopping experiences.
Simple business management
Our solution simplifies your processes, saves time, and boosts business efficiency.
Integration with other systems
Easily syncs with other systems to streamline data flow and boost efficiency.
Regular system updates
We update our system regularly to keep it powerful and aligned with user needs and trends.
Minimization of errors
Reducing mistakes to improve accuracy and efficiency in operations.
Enhancement of data security
Strengthening data protection to prevent breaches and ensure privacy.
Workflow optimization
Streamlining processes to boost efficiency and productivity.
Fast and efficient reports
Quickly generated reports that deliver accurate insights for timely decision-making.
Information analysis and relationship management
- Identifying the real needs of the customer
- Helps with efficiency of salespeople in closing new deals
- Segmentation of customers to tailor offers precisely to their needs
- The importance and significance of the customer
- Insights on which customer to target with the most effective marketing
Complete business management solution
- We analyze your economic processes
- We implement the rollout steps
- We customize the software as needed
- We define processes within the ERP system
- We test the system’s operation
- We transfer the ERP into the company environment
- We train you and your employees
Design an exceptional digital experience.
Launch flash deals and drive anticipation
Launch new products and time-sensitive offers with eye-catching pop-ups and banner ads
Customize the shopping experience
Enable customers to sign up for order tracking and personalized suggestions
Encourage customers to order
Smart, mobile-friendly design for seamless browsing and checkout
Put your top products in the spotlight
Showcase new arrivals, bestsellers, discounts, and recommended items
Boost your reach with built-in SEO tools
Drive growth through smart SEO features and marketing integrations
Deliver tailored offers to your customers
Launch email and SMS campaigns whenever you need
Celebrate loyalty with special offers
Increase customer loyalty with a built-in rewards system
Provide multiple fulfillment options
Let customers choose between delivery, pickup, or shipping
Kitchen Display
System (KDS)
Doesn’t matter if you take orders through POS, our site or delivery app, everything is sent to and fulfilled directly from the kitchen.
- Prioritize and organize orders with detailed ticket views, timers, and alerts.
- Send orders to the right prep stations to help boost order accuracy.
- Oversee order fulfillment and completion with Expeditor Mode.
Point of Sale
Manage all your online and third-party delivery orders directly from your point of sale and KDS.
- Consolidate online order reporting.
- Skip manual order entry to reduce errors.
- Automatically print or view kitchen tickets on your KDS.
Create a database of all calling and ordering customers, which greatly simplifies the administration associated with order processing.
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James Dean
Popular Prague restaurant James Dean has been using our POS system since 2017 on the touch cash register systems, which you can see in the company 7 times.
Flexible payment choices
Dip a chip card
Tap with device
Tap with card
FireWAITER vs Pen & Paper
We conducted a simple test to demonstrate how FireWAITER can cut service time by up to 50% compared with traditional pen-and-paper ordering. The test was conducted at two tables in a restaurant operating at 60% capacity. See for yourself how the time required for individual service tasks compares when using FireWAITER versus traditional pen-and-paper service.
- Greeting, distribution of food and drink menus
- Ordering 4 drinks (selection via terminal)
- Sending the order
- Going to the bar
- Delivering drinks to Table 1, including serving
- Delivering drinks to Table 2, including serving
- Ordering food for Table 1 (via terminal)
- Sending the order to the kitchen
- Ordering food for Table 2 (via terminal)
- Sending the order to the kitchen
- Clearing and removing dirty dishes
- Processing payment (separately for 2 customers)
Total time:
- 02:15
- 01:30
- 00:30
- 01:00
- 02:15
- 01:30
- 01:00
- 01:30
- 05:30
- 03:30
- 03:30
- 05:30
33:30
- 02:15
- 00:20
- 00:05
- 00:30
- 01:30
- 01:30
- 02:30
- 00:02
- 02:30
- 00:02
- 03:30
- 01:30
16:14
The total time saved per table was 17 minutes and 16 seconds, which means that serving 10 tables saves a total of 172 minutes and 40 seconds. While the difference per table may seem small, these savings can add up significantly over the course of a month. With FireWAITER, your staff can spend less time on manual tasks and more time serving guests. Give your team the advantage of faster, more efficient service with FireWAITER.
25% discount
on every additional module
Do you need more than one FireWAITER unit for your restaurant? When you purchase the FireWAITER system, you receive a 25% discount on every additional unit. Equip your entire team and get everyone up and running right away.
FireWAITER easily connects to a portable payment terminal for cashless card payments or to a portable receipt printer. Its key advantage is that servers can take orders and process payments quickly and efficiently, right at the table.
We developed the FireWAITER POS application for tablets, phones, and other mobile devices, enabling flexible tableside service. Use your own compatible device or purchase a new one from our online store.
With FireWAITER, distance from the main POS terminal is no longer a limitation. Staff can enter orders on the mobile device and send them directly to the bar or kitchen via Wi-Fi. They can also process bills and process payments right where the customer is being served.
No special training is required. Hand a FireWAITER device to your staff in a restaurant, café, hotel, or pizzeria, and they can start taking orders and processing payments within minutes, thanks to its simple and intuitive interface.
Get yours today for only $399
Or $29/mo for 24 months. No fixed fees, only 1.75% per transaction.
Looking for something else?
Explore our hardware and accessories
American POS Register
Quality All in One POS Register with pre-installed American POS system fulfills the most demanding requirements. You will get a reliable cash register that is ready for use in most businesses.
iPad POS
The SmartPOS 11.6″ cash register boasts an elegant and modern design that fits into any interior.
American POS Handheld
A durable touch terminal with a thermal printer and many handy ports, WiFi and a code reader.
Receipt Printer
Print receipts quickly and effortlessly from your countertop, keeping every checkout efficient.
Cash Drawer
Five bill compartments and nine coin compartments. It can be opened with a key or electronically.
Barcode reader
The barcode reader is suitable for everyday use. Professional design at a good price.
Table scale CAS
Weight area 306 x 222mm, large LCD display, powered by a rechargeable battery.
Hear from Our Clients
At our shop, we pack, store, and most importantly, sell original Belgian chocolates from the Callebaut brand. We needed a practical POS system to make our work easier, and on an expert’s recommendation, we chose AmericanPOS. We couldn’t have made a better decision – easy transactions, intuitive controls, and a modern design. I highly recommend it.
We created a concept for selling quality wine from abroad and equally high-quality food. I needed a high-quality system that I could understand and that also worked reliably. I really like the overall connectivity and various additional modules that the system offers.
I like colors and emotions. I choose not only flowers for my flower shop, but also accessories based on them. I actually chose the American POS cash register system in a similar way. First I saw an interesting video and then I was pleased that it was colorful :).
I am an active person who can handle many activities in a day. But when I do take time for myself, I want to be pampered. In our salon, we offer luxurious care not only for two-legged friends, but also for their pets. At the AWIS checkout, I like the ability to bill for services and product sales in one place, and the warehouse management is also great.
We have a relationship with food and quality food. We have fallen in love with Italian cuisine and we try to pass on our love for it in our store. We chose American POS not only because of the central cash register, but also for its excellent warehouse management and work with recipes. It is an ideal choice in the case of combining a store with a restaurant.
In my coffee shop, I give a chance to responsible students. I try to support them and teach them something. I have been working with the American POS cash register since day one and without any problems. It is clear that both people from the industry and newcomers are well-versed in it.
I enjoy coming up with different price-effective promotions for our customers, and thanks to the American POS, it’s a breeze. I can easily set happy hours and I don’t have to worry about anything else. And our customers enjoy it too :).
Discover the best value on the market
Frequently asked
Yes. You can upgrade, downgrade, or cancel your plan at any time.
You can send your money to an external bank account in one to two business days for free or instantly for a fee, and get your money instantly for free.
You can accept every major card — Visa, Mastercard, American Express, and Discover — all for the same rate. You can also take cash or checks.
No, we have an array of tools to help you run your business that do not require you to purchase our hardware.
We have the tools that connect every side of your business. Discover the best business software solutions for your specific needs.
Pricing Plan
The price consists of a one-time payment and a regular flat fee.
One-time payment
Payment is available in 12 monthly installments of $417 each. Taxes not included.
Regular flat fee
The fee is calculated from all orders and covers hosting services as well as system updates.
Choose a price list suitable for your company
Upgrade when you need to. No hidden fees. Cancel any time. 1.9 % + 9 ¢ processing rate for in-person payments.
Free licence
The basics you need for day-to-day service.
- Unlimited countertop POS devices
- Unlimited locations
- M–F, 6 a.m.–6 p.m. PT support
Standard licence
Multiple locations? Get advanced features such as coursing and 24/7 support.
- For one countertop POS device per location
- +$20/month per added countertop POS device
- +$25/month per location for locations using Mobile POS
Explore our hardware and accessories
American POS Register
Quality All in One POS Register with pre-installed American POS system fulfills the most demanding requirements. You will get a reliable cash register that is ready for use in most businesses.
iPad POS
The SmartPOS 11.6″ cash register boasts an elegant and modern design that fits into any interior.
American POS Handheld
A durable touch terminal with a thermal printer and many handy ports, WiFi and a code reader.
SumUp Terminal
Accept payment cards with minimal fees. Support for all types of cards and contactless payments.
Receipt Printer
Print receipts quickly and effortlessly from your countertop, keeping every checkout efficient.
Cash Drawer
Five bill compartments and nine coin compartments. It can be opened with a key or electronically.
Barcode reader
The barcode reader is suitable for everyday use. Professional design at a good price.
Explore our hardware and accessories
Keep everything connected
Our cash registers can be connected to other systems, such as e-shops, CRM and ERP systems, accounting systems, payment gateways and many other apps that you already use in your company.
Central cash desk
With the central cash register, you get a complete overview of data from all your cash registers.
Mobile Waiter
American WAITER is a mobile waiter that acts as a thin client to the American POS system.
Connect custom e-shop
We can handle almost any custom software development in cooperation with the POS system.
Payment bank terminals
A large offer of payment bank terminals as accessory for your Cash register.
E-commerce platforms
No more manually entering online orders. We can connect PrestaShop, WooCommerce and other.
Food delivery services
Uber eats, Doordash and Instacart. Save time and have all orders together in one system.
Reservation systems
Solution that brings clarity and supervision over the entire reservation and payment process.
App download
Try our iWAITER app for free and experience how easy it is for customers to order food from your restaurant — see the benefits for yourself
Get in touch
Contact us by phone or email, and a sales representative will get back to you to explain the details and arrange a meeting at your establishment to showcase iWAITER+.
Ready to start and earn?
Set up AmericanPOS just now and take control over your business.
We’re here to help you set up and discover the right tools and options for your business.
We're here to support you, every step of the way.
Easy Setup
Set up AmericanPOS just now and take control over your business.
Technical Support 24/7
Get started for free today, all on of your devices from everywere you are.
Need specific help?
We are here to help you setup and discover the right tools and option for your business.
FAQ
American POS is a great option for single-location and multilocation quick-service restaurants, fast-casual restaurants, and multiconcept restaurants. It’s the point of sale that works with almost everything you need for day-to-day service. Plus it has advanced features, such as live sales reporting and 24/7 support. You’ve got the option to add handheld devices to your POS to bust lines and reduce your customers’ wait times. You can also add American POS KDS to see and fulfill orders from anywhere in one place. It’s easy to get started and even easier to train your staff with the intuitive tools that flow like your restaurant.
Yes, operators of multilocation QSRs, including franchises, choose the American POS system because it’s designed to handle the order volume and kitchen throughput they need to operate profitably. Unlike other point-of-sale solutions such as Micros, Aloha, Harbortouch, POSitouch, Toast POS, and Upserve, American POS is quicker, easier, and more user-friendly for your staff to learn and operate. Menu updates take seconds rather than hours or days, which keeps the front and back of house in sync. You can rely on American POS for transparent pricing and easy-to-understand processing rates.
Switching to American POS is simple and fast. Start by creating an account, and get access to the 30-day free trial of the American POS for Restaurants Plus plan before selecting which plan is right for you. When you sign up, you can add your menu from a PDF, an online restaurant site, or an online delivery platform partner, such as Uber Eats. If you need assistance, our support team is here to help you with everything from gift card migration to onsite networking installation.
Hardware is not included with your subscription. You can buy the devices that best fit the needs of your concept by visiting our shop. You may be able to repurpose existing devices, including iPads, industry kitchen printers, receipt printers, cash drawers, and routers. Once you’ve set up your hardware, configure your POS in minutes to fit your style of service. Verify your identity, connect a bank account, and get ready to take your first payment.
You can upgrade from the American POS for Restaurants Free plan to the American POS for Restaurants Standard plan. You’ll be able to utilize all existing features and setup. The only new setup will be for the added functionality that’s included with your upgrade. After your 30-day free trial, you’ll be charged $30 per month per location. If you choose not to subscribe, you’ll be downgraded to the American POS for Restaurants Free plan, and you can continue to use the American POS for Restaurant system or choose to use American Point of Sale. To upgrade to the custom American POS for Restaurants Standard plan, contact our sales team.
American POS for Restaurants requires an internet connection for normal operations. If you are experiencing connectivity issues, you can enable offline payments with American POS hardware to keep taking payments for up to 24 hours.
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